We are committed to delivering high-quality products that exceed your expectations. To ensure your peace of mind, we offer a comprehensive warranty that covers your water chiller during the specified period. Please carefully read the following warranty terms and conditions.
1. Warranty Terms:
- Free Parts: In the event of a defect or malfunction, we will provide free replacement parts to repair your water chiller. Please note that this does not include replacement due to normal wear and tear, misuse or human error.
- Troubleshooting Assistance: Our dedicated support team is here to assist you. If you encounter any issues with your water chiller, please reach out to our customer support team at firstname.lastname@example.org. We will guide you through the troubleshooting process and help identify the problem.
- Troubleshooting Videos: For your convenience, we have created a library of troubleshooting videos. These videos provide step-by-step instructions to address common issues with your water chiller.
2. Customer Responsibilities:
To ensure a smooth warranty process, we kindly ask our customers to adhere to the following responsibilities:
- Provide Necessary Videos and Images: In case of an issue with your water chiller, we may request videos or images to assist in diagnosing the problem. Please cooperate with our support team by providing clear and relevant visuals of the issue.
- Proper Usage: Ensure that your water chiller is used in accordance with our instructions and guidelines. Failure to do so, voids the warranty.
This warranty does not cover the following:
- Damage resulting from misuse, abuse, negligence, accidents, or unauthorized repairs.
- Normal wear and tear, including cosmetic damage such as scratches or dents.
- Damage caused by improper installation, maintenance, or storage.
- Incidental or consequential damages.
4. Warranty Claim Process:
- Contact our customer support team at email@example.com or send us an SMS at +1 833-213-2115 to report the issue.
- Provide the necessary videos and images as requested to assist in the troubleshooting process.
- If it is determined that a replacement part is needed, we will ship it to you free of charge.
Please retain a copy of your original purchase receipt as proof of purchase.
5. Warranty Duration:
This warranty is valid for a period of 1 year (or 2 years - optional) from the date of purchase.
Spartan Ice Bath reserves the right to modify or discontinue this warranty program at any time, but such changes will not affect the warranty coverage for products purchased prior to the modification or discontinuation.
If you have any questions about this warranty or our products, please do not hesitate to contact our customer support team.